Frequently Asked Questions
rtp996 Frequently Asked Questions
Complete Answers
From deposits and withdrawals to VIP cashback and KYC verification — the questions rtp996 players look for answers to are clearly answered here.
This FAQ page answers the questions rtp996 players ask most often, organized into four sections. It covers how to make deposits and withdrawals, how to earn VIP cashback, bonus wagering requirements, and what you need for KYC verification. Click on a question to read the full answer. For anything not covered here, you can reach us directly through our 24-hour Myanmar-language live chat.
Withdrawals
The minimum withdrawal amount at rtp996 is 20,000 Ks. Requests below that amount cannot be made. Withdrawals can be processed via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer, and rtp996 aims to have funds delivered within 1 hour of the request. Make sure your KYC verification is complete before withdrawing.
The wagering requirement for the 100% welcome bonus is bonus amount × 15. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus, and you must wager 300,000 Ks before any winnings from the bonus can be withdrawn. Your own funds (excluding the bonus) can be withdrawn without any wagering requirement.
rtp996 provides 24/7 withdrawal service, so you can request a withdrawal at night or on holidays. Processing times are based on MMT (UTC+6:30), and we aim to complete your request within 1 hour of submission. If there is a delay due to bank or wallet services, you can check via live chat.
Yes. The KBZPay, Wave Money, AYA Pay, or bank account you use for withdrawals must match the name registered on your rtp996 account. Third-party accounts are not accepted — transfers will only be made to an account in the same name as your verified KYC name.
Normally it should arrive within 1 hour. If it takes longer than 1 hour, there may be a delay on the bank's end. Contact rtp996 live chat and provide your withdrawal time, amount, and transaction reference number — the support team will check and get back to you right away.
Questions about deposits
Log in to your rtp996 account, select Wave Money from the list of deposit methods. Transfer the required amount (minimum 5,000 Ks) to the Wave Money number provided, then enter the transaction ID in the deposit form in your game account and submit — your game balance can be credited within minutes.
If more than 15 minutes have passed after your deposit, first keep the screenshot showing the payment was made from your wallet. Then contact rtp996 live chat and submit your proof of payment, date, time, and amount — the support team will check and resolve it quickly.
rtp996 does not charge any deposit fees. Only the exact amount you deposit will be credited to your game account. Any service fees charged by third-party payment providers such as Wave Money or KBZPay (if applicable) are governed by those companies' own policies and are outside rtp996's control.
Currently supported methods are KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer. Bank transfers are available via KBZ Bank, AYA Bank, CB Bank, Yoma Bank, and MAB Bank. The minimum deposit amount is 5,000 Ks.
The rtp996 welcome bonus is a one-time bonus for your first deposit only. Deposit 20,000 Ks and get a 20,000 Ks bonus, giving you 40,000 Ks to play with. Deposit 620,000 Ks and get a maximum bonus of 300,000 Ks, giving you 920,000 Ks to start playing with. To withdraw the bonus, you must wager the bonus amount × 15.
VIP Program and Cashback
The rtp996 VIP system has three tiers: Bronze, Silver, and Gold. Bronze members can receive up to 0.3% weekly cashback, Silver members up to 0.5%, and Gold members up to 0.8%. Cashback is calculated based on the player's net loss for the week and is credited as bonus funds.
The more active play you maintain at rtp996, the better your chances of moving up the VIP tiers. As your play volume increases, you can advance from Bronze to Silver, and from Silver to Gold. You must maintain your play frequency and activity to stay within your tier — contact live chat for details.
Weekly cashback is a system where a percentage of a player's net loss for the specified week is returned as bonus funds. It is calculated at up to 0.3% for Bronze, up to 0.5% for Silver, and up to 0.8% for Gold, and the bonus is credited at the end of the week. Cashback is not paid out for weeks where you finish in profit.
Gold VIP players can receive priority withdrawal processing, access through a dedicated account manager, and Gold-tier exclusive promotions, according to rtp996. For full details on these benefits, you can discuss them directly with the VIP support team.
With the rtp996 referral program, you can earn 5% of each referred friend's first deposit as a referral bonus, capped at 20,000 Ks per person. On top of that, you can earn an additional weekly commission of 0.1% of your friends' total valid bet amount.
Account Verification (KYC)
For KYC verification at rtp996, you can use your NRC (National Registration Card) or passport. The photo you submit must clearly show your name, photo, and card/passport number, and please send it in good image quality.
KYC may be requested at the first withdrawal or when the transaction amount is notably large. It can also be triggered at any time if there is suspicious activity on the account. Completing KYC in advance helps avoid delays when withdrawing.
rtp996 does not accept payments from third-party accounts for financial security and protection. Transfers will only be processed when the player's name matches the name on the wallet / bank account used, which is also a practice that protects the player.
rtp996 protects players' personal data with SSL encryption. Any ID copies submitted will be used solely for account verification purposes and will never be shared with third parties under any circumstances, in accordance with our privacy policy.
If the documents you submit are complete and clear, the rtp996 support team will process them promptly. Blurry photos, damaged card copies, or incomplete forms may result in a follow-up request, so please submit a clear photo and get it right the first time.
Ask the support team directly
Still have a question you couldn't find the answer to above? rtp996's Myanmar-language support team is available 24/7 and ready to respond instantly via live chat. You can also reach us by email.
Live Chat — 24 hours in Myanmar language
[email protected]